Application for Employment

Applications Helpdesk Specialist (Full-Time)
Position Summary Provide technical assistance and support for incoming queries and issues related to electronic applications. Respond to queries either in person, by phone or electronically. Maintain daily performance of application systems. Assist in activities required to implement and sustain electronic medical records for all UOC staff. Works directly with administrative personnel and clinical staff to answer questions, establish expectations and implement appropriate functionality (including design of new work flows and recommendations of internal structural process change) to support user needs. Position Requirements/Qualifications: • High school diploma required. • Clinical background preferred. • Training and/or experience supporting EMR application preferred. • Possess an understanding of the healthcare discipline that is being served by the computer applications. • Ability to read and interpret documents such as program manuals, policies and procedures and the like and communicate information to all staff. Must be able to present information in a large group setting or in a one on one situation. • Must be able to effectively complete comprehensive reports, complete forms, and compile information. o (Essential that this information can be presented in verbal or written form) • Knowledge and understanding of process re-engineering and change management. • Skills in problem analysis, problem solving, and time management. • Multi-tasking ability and detail oriented. • Computer literacy to include knowledge of Windows programs and functionality, network environments, electronic health record & practice management systems, health information systems and related applications, tools, etc. • Familiar with Microsoft office products (Word, Excel, etc.) • Excellent phone and communication skills. • Reliable transportation as employee is required to travel to all UOC locations.

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I certify that all of the information I have supplied on this application is correct to the best of my knowledge and I understand that omission or deliberate misinformation will disqualify my application and, if hired, would serve as grounds for dismissal.

I consent to have University Orthopedic Center contact the people listed on this application for references and authorize these individuals to provide truthful information regarding my qualifications for employment and previous work. I also agree to wave liability against persons named as references, provided the information they supplied is honest, factual and given without malice.